Help - Registration
To register for my account online
simply enter your npower account number and npower contract number. You will be able to find these on
one of your recent invoices.
Note: This service is currently only available
for our larger business electricity customers. You are not eligible to use this
service if you are a gas customer or if your account number starts with 79.
Check the pages on npower.com for news about our online services for your type of account.
If you have a number of power accounts
with npower or your account is a group you only need enter the numbers for
one of your accounts. It does
not matter which account you choose as long as it is from a recent
invoice.We will do the rest
and register all of your accounts for my account
When you click submit we will check that you have given us a valid account and
contract number. You can then go on to enter your details so that we can complete
your registration for my account online. Enter your
Username – you
will need this to login.
Enter a username that is between 5 and 20 characters in length
and only contains letters or numbers. Choose carefully as this cannot
be changed once you have submitted the page
Password – you will need this to login. Choose a password that complies
with our password rules:
Minimum 7 characters in length
characters in length
A mix of letters and numbers
No special characters or symbols
(such as *, ?,
You cannot use your
name or my account online username
You cannot use certain obvious words or terms such as
‘password’, ‘qwerty’, ‘electricity’ or ‘npower’
Terms and conditions - before your
registration can continue you need to read our website terms and
conditions and then confirm your
Registration for my account online should only be done by a
member of an organisation who is authorised to access the account
information. Check the box
to confirm you are authorised to do this.
When you submit the page we will
validate the information you have given us. We may contact you if we need some
further details. When your
registration has been authorised we will send you an e-mail to tell you
your account is active and ready to use. You can then login to my account
online using your username and password.
Your account will usually be ready shortly after you submit your registration
(if it is on a normal working day).
It may take a little longer if we need to check any of your details or need to contact you. If
you experience a delay you can contact us by e-mail to
my account online
or telephone your account executive or customer services on
0845 070 9494
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