At npower, we’re
committed to providing you with unbeatable value and an excellent service.
So, We collect the information that you give Us when you contact us. Then
We use it to provide you with any goods or services requested, to
administer your accounts, for risk assessment, for marketing, to analyse
your account histories and to generally improve Our service to you. We may
also contact credit reference agencies who will record the search. If We
intend to use information for any other purposes we'll tell you when We
only covers npower's websites and the links within these sites to Our
half-hourly online service and Our Online Business MYACCOUNTONLINE! Service.
Links within these sites to other websites are not covered by this policy.
Data security protection
All npower companies
comply with the Data Protection Act 1998. We onl
use personal data
fairly and lawfully, and ensure that it is kept secure. Nothing is stored
online and Our systems are extremely well protected. And, We will not pass
the information that you give Us to any organisations beyond npower
Limited, Our associated and subsidiary companies and Our agents and
service providers, unless We inform you otherwise and you don't object.
What do We collect?
We collect the
information requested by Our contact forms, together with any comments or
ideas that you may send Us. And We monitor site traffic. Discovering the
pages that are of most interest to you means that We can make them more
accessible. We will (unless it's impractical) tell you if We obtain and
store information from any other source and also how We intend to use it.
How can you find out what is stored about
Just ask us! You can
e-mail Us at firstname.lastname@example.org or write to The Data Protection
Officer, Database Operations, npower Ltd, Oak House,
The information that you
request will be provided within a maximum of 20 working days. We try to
ensure that the information We hold is accurate, up to date and relevant
and we'll be happy to correct any inaccuracies.
What are cookies?
Cookies are files that
are recorded in temporary Internet folders on your PC.
They’re a useful tool
because they enable Us to get to know you better, by recording the way you
use npower.com. We’re able to identify your preferences and provide you
with a more relevant customer experience.
Like most web sites,
npower.com uses a Unique Visitor Cookie (which is supplied and managed by
a carefully selected statistics provider) to identify your PC by a random
number (eg #12489). It records no personal data.
Cookies also enable Us to
provide you with certain facilities, like the savings calculator and the
wish list in the homemover section.
A credit checking cookie
also enables businesses to take advantage of npower credit checking
Cookies used in Our
Online Business MYACCOUNTONLINE! Service are encrypted to ensure that you have
secure access to your data.
What about e-mail?
If you’ve said you’re
happy for Us to correspond with you by e-mail - We will. But should you,
for whatever reason, decide you no longer want to receive e-mail from us,
you’ll be able to “unsubscribe” immediately.
You’ll be able to read
about it on this page - as soon as it happens.
From time to time npower
include hypertext links to sites which are created by individuals and
companies outside npower. We do this when there is a particular relevance
to the topic you're reading about. And whilst We endeavour to check that
the content of these sites is suitable, We unfortunately cannot take any
responsibility for the practices of the companies who publish the sites
that We link to, nor the integrity of the content contained within them.